Customer Support Specialist, Polish-Speaking

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.   Digitize the German midmarket with us as a Customer Support Specialist, Polish-Speaking

YOUR TASKS:

• Basic Troubleshooting: You'll assist users in diagnosing and resolving common hardware and software problems, such as password resets, email configuration, printer issues, and software installations.
• User Support: Provide excellent customer service by answering phone calls, emails, or chat messages from end-users who require assistance. You may need to follow predefined scripts or knowledge base articles.
• Documentation: Keep detailed records of user issues, troubleshooting steps, and resolutions in a ticketing system.
• Escalation: When you can't resolve an issue at the Level 1 support stage, you'll escalate it to Level 2 or Level 3 support specialists.
• Software Support: Offer guidance on how to use standard software applications, troubleshoot application issues, and assist with software updates.

WHAT WE OFFER:

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation

WHAT YOU BRING WITH YOU:

• Native/fluent in Polish
• High level of English - another European language would be a plus
• Strong communication and customer service skills.
• Training or experience in Tech incidences is a plus.

  BUNDLING FORCES. MAKING DIGITALIZATION A REALITY. 
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.

You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.
FIND YOUR INTERFACE AT Q.BEYOND q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
CONTACT
Your personal contact Eda Zeynap will be happy to answer your questions and comments.

q.beyond ibérica S.L.