Customer Service Support (m/f/d) - Team Poland

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
 
Digitize the German midmarket with us as a Customer Service Support (m/f/d) - Team Poland in our offices in Sevilla/ Jerez de la Frontera or remotely within Spain.

YOUR TASKS: 

• Contact person for our corporate customers with queries about our IT applications/systems
• Acceptance of fault reports by telephone and e-mail
• Developing error analyses with our customers and finding solutions
• Documenting requirements and faults in a ticket system and handing over complex problems to colleagues in 2nd level support
• Collaboration in increasing customer satisfaction and further development of our customer support in a familiar, international team
• Participation in shift work Mon-Sat (07:30am - 09:30pm)
• Participation in on-call duty Son and holidays (07:30 am - 09:30 pm)

WHAT WE OFFER:

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation

WHAT YOU BRING WITH YOU: 

• High interest in IT technologies and curiosity to familiarize yourself with topics quickly
• Initial experience in IT customer support is an advantage
• Ability to maintain an overview and a high level of service orientation, even in stressful times
• Very good communication and teamwork skills
• Good written and spoken German and Polish language skills required
• Good written and spoken English skills are an advantage

  BUNDLING FORCES. MAKING DIGITALIZATION A REALITY. 
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.

You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.

FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.

CONTACT
Your personal contact Eda Zeynap will be happy to answer your questions and comments.

q.beyond ibérica S.L.