Technical Specialist for analytical lab instruments

Verder Scientific Brasil is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 16 people, located in São Bernardo do Campo, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices.. Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.   Join our team as a technical specialist for analytical equipment! We are committed to providing exceptional growth opportunities and a dynamic work environment that fosters career advancement.  

As a Technical Specialist, your key responsibilities will include:

• Provide detailed training to customers: Apart from answering frequently asked questions, it is important to provide comprehensive training to customers on how to operate the instruments. This can be done through on-site training or online webinars.
• Offer ongoing support: After the installation and training, offer ongoing support to customers. This can include technical support, troubleshooting, and maintenance services support.
• Customize equipment configuration: Instead of providing a standard equipment configuration, work with customers to understand their specific requirements and provide a customized solution that meets their needs.
• Provide detailed test reports: In addition to presenting test reports on customer samples, provide detailed information on the methodology used, the results obtained, and the interpretation of the data. This can help customers better understand the capabilities of the instruments.
• Engage in continuous improvement: Continuously evaluate the effectiveness of the installation and training process, and look for ways to improve it. This can include gathering feedback from customers and implementing changes based on their suggestions

The ideal candidate for this position will possess the following qualifications: 

• Proficiency in English, both verbal and written, to facilitate direct communication with the headquarters.
• Background in chemistry, engineering or related areas, with relevant educational qualifications.
• Familiarity with CRM tools, office software packages, lab instrumentation.
• Strong verbal and written communication skills to effectively interact with customers and colleagues.

We offer a competitive compensation package for this position, including:

• A salary that is commensurate with market standards.
• Transportation vouchers to help offset commuting costs.
• Meal tickets for meal expenses.
• Comprehensive health insurance coverage to promote employee health and well-being.

An online application is the fastest way to success!

We look forward to receiving your application!

An online application is the fastest way to success!
We look forward to receiving your application!

Verder Scientific Comércio de Equipamentos Ltda.
Rua Continental, 146 - Jardim do Mar
São Bernardo do Campo - SP

Mail: contato@verder-scientific.com.br
Telephone contact: +55 11 4391 4145