ABOUT US
Having developed your customer facing support skills and with your ability to work through ambiguity as well as your technical background, you will now be looking for an opportunity to grow your career in our Technical Account Management Team. We are currently building up this team and we want you to become part of this amazing journey!
This is primarily a front-line, customer facing support role and you will have the chance to interact with customers remotely by phone, e-mail, and via our communication tools. This is your chance to have an integral role supporting our customers in their business, while accelerating your career by driving business impact.
Sounds interesting? We want to hear from you!
YOUR TASKS
- Creating a strategic support relationship with key stakeholders within our customers' organisations
- Articulating the case for change and helping our customers evolve, driving productive use of our products
- Partnering with our Sales and Services teams to plan ways to create new opportunities within the accounts they service
- Analyze our customers setup and identify missing products
- Escalation point for technical inquires
- Help our customers with projects such as migrations
- Be the point of contact for technical in-depth questions
YOUR PROFILE
Your success in this role will be achieved by using your fabulous communication skills and your focus on positive customer outcomes. You will also be able to demonstrate:
- Fluency in German, good command of both spoken and written English
- Proven experience in an enterprise support environment with a good understanding of customer support needs
- Experience in remote account management and/or support
- Leading the orchestration of teams to ensure support delivery needs for customers are met
- Ability to translate between business units and technical teams
- You've previously worked with the following technologies: IIS, SQL, Jira, Confluence,
- You feel comfortable in analyzing data
- You have at least 3 years of experience in a customer facing role
- Private Health Insurance, including dental & eye check ups
- 300 EUR Wellness/Working from Home Allowance
- Allocated Personal Development budget per year (1,500 EUR)
- Hybrid setup - flexible work from home policy with 2-3 days per week working from the office
- Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe)
- 2 big company events per year with smaller events and team building activities happening throughout the year
- Weekly catering at the office
- Free Fruit & Drinks at the office
- Mental Health Counseling/Therapy Support
- Online e-learning with iGaming specific topics and material
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience.
As Greentube's biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country's regulatory bodies have set benchmarks in the gaming industry.
Greentube Malta Limited
Birkirkara, Malta
www.greentube.com
Birkirkara, Malta
www.greentube.com
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