Team Manager (m/f/d)

Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Leipzig as a Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

• Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
• Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.
• Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.
• Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
• Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
• Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
• Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
• Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.
• Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere

• Provide mentorship, support, guidance, and career development to team members
• Lead and motivate a team, fostering an environment that encourages problem-solving, critical thinking, and analytical skills
• Establish team goals and work closely with direct reports to develop strategies for achieving results
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Manage day-to-day operations, ensuring consistent quality and productivity across channels to maximize value
• Ensure team performance aligns with relevant service level metrics and adapt quickly to changes in workflows, processes, or product features
• Advocate for users within the market, partnering with global and cross-functional teams to develop comprehensive solutions

• Ability to lead and motivate employees effectively
• Significant experience in a complex, fast-paced environment with a minimum of 2 years in relevant people management roles
• Strong skills in communication, both written and verbal, and a solid understanding of key performance indicators
• A high level of composure, patience, and a solution-oriented approach to conflicts
• Proficiency in MS Office, particularly Excel
• Strategic thinking with strong analytical and creative problem-solving abilities
• High level of integrity, demonstrated both personally and professionally
• Ability to multitask, prioritize, and adapt quickly to changes
• C1 level proficiency in English language skills
• Good knowledge of German is nice to have
• Ability to work rotating shifts as required

• A cover letter explaining your motivation and expectations for the role
• An extended Curriculum Vitae
• Proof of qualifications, such as certificates and references

Become part of our team and apply now!

Our recruiting team is always available to answer your questions and looks forward to receiving your application. 

About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.