Vorwerk Services GmbH provides IT services for the Vorwerk Group. The Vorwerk Group, which is still a family-owned company, is one of the largest direct sales companies worldwide. Vorwerk´s core business is the production and sale of innovative premium household appliances. The portfolio also consists of commercial cleaning, financing solutions as well as a venture capital company. Today, the globally active Vorwerk Group has around 11,000 employees in over 60 countries.
Your responsibilities:
- Support all maintenance activities for the product in order to ensure stable operations of the product
- Provide sufficient information for all development team members to fulfill their responsibilities
- Represent values and principles of Vorwerk agile methodology and ensure that all development team members can work autonomously
- Ensure sufficient communication with all necessary stakeholders
- Control and report statistics regularly to all necessary stakeholders
- First escalation point for stakeholders in case of irregularities with incidents and respective SLAs
- Manage major incidents
- Budget management and financial forecasting for operations
- Support people lead in resource management for development team
- Identify improvement potentials with the development team and support their realization
You offer us:
- Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training
- Relevant experience as service manager providing IT services
- Broad knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL® foundation certified, ITIL Service Operation and Service Transition certified
- Experience in managing external service providers
- Experience of working in IT product-oriented teams
- Structured way of working and strong analytical skills
- Business fluent in English
- Strong team player and cooperative, experienced in lateral leadership
- Intercultural competence and experience with international cooperation
We offer you:
- Flexible working framework through flexitime, flextime days and 30 days of holiday
- Possibility of mobile working within a defined framework
- Attractive pension plan through several modules as well as the option of a time value account
- Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
- Internal and external training opportunities
- Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
- Subsidized snacks and menus
- Discounted job ticket and free parking directly at the workplace
Your contact:
Vorwerk Services GmbH
Mühlenweg 17-37
42270 Wuppertal
https://www.vorwerk-group.com/de/home
Mühlenweg 17-37
42270 Wuppertal
https://www.vorwerk-group.com/de/home
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