Drive the Future of Mobility with Us
For over 30 years, the Procar Automobile Group has been a trusted name in the automotive industry, known for reliability, innovation, employee focus, and customer satisfaction. Established in 1989 in Bottrop, the company has grown rapidly and now operates 24 locations across North Rhine-Westphalia. With an annual sales volume of around 20,000 vehicles and approximately 160,000 service appointments for premium brands like BMW, MINI, Rolls-Royce, and KIA, Procar has become one of the leading automotive groups in Germany.
Why Join Us?
Do you dream of working on the most exclusive and luxurious vehicles in the world? Rolls-Royce represents the pinnacle of automotive craftsmanship and technology, and we're offering you the opportunity to bring your skills to this unique brand.
What We Offer
- Generous Leave: 30 days of annual vacation
- Additional Bonuses: Holiday pay, Christmas bonus, and monthly performance-based incentives
- Top-Quality Equipment: Access to premium tools from leading manufacturers
- Professional Workwear: Personalized uniforms with free cleaning services
- Well-Being: Free shower facilities at all locations
- Financial Support: Contributions to retirement plans or savings schemes
- Sustainable Mobility: Job bike leasing
- Employee Perks: Discounts on services, parts, and vehicles
- Stability: A permanent employment contract
- Growth Opportunities: Comprehensive training and development programs, including advanced certifications beyond manufacturer requirements
- Team Spirit: Regular team events and celebrations, such as Christmas parties
- Workplace Wellness: Corporate health initiatives to support your well-being
- Motivating Environment: Work with high levels of responsibility in a supportive and passionate team
Your Role
- Advise customers on repairs, service options, and maintenance needs
- Ensure high-quality processes and service standards within the workshop team to meet customer expectations
- Sell accessories, spare parts, and lifestyle products to service and counter customers
- Coordinate prompt and efficient vehicle repairs by managing the supply of parts and accessories
- Receive, inspect, and process parts and accessories
- Handle customer complaints, warranty claims, and goodwill requests
- Create workshop orders, warranty applications, and customer invoices
- Support the workshop team with diagnostics and complex cases
Requirements
- Completed commercial or technical training in the automotive industry
- Ideally certified as a Service Advisor
- Strong customer service and solution-orientated mindset
- High level of self-motivation and proactive work ethic
- Independent, structured, and responsible approach to tasks
- Excellent communication and teamwork skills
- Flexibility to adapt to different assignments
- Good English language skills, both written and spoken
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