Senior Customer Compliance Manager

Your tasks

• Oversee engine maintenance to ensure quality and compliance with customer policies and procedures, focusing on US customers
• Collaborate with Engineering, Operations and Quality Teams on the development and implementation of process assessment, improvements, policy revisions and performance evaluation to meet US customer requirements
• Coordinate with Engineering to recommend specific work scopes in accordance with customer specific technical Operations policies, programs and procedures
• Conduct engine Table Inspections and Outgoing Inspections to ensure work performed is in accordance with customers order and quality standards
• Liaise with the customer to make decisions on part replacements and exchanges based on technical and financial aspects
• Review and documents the condition of removed hardware as per customer directives and specific requirements. Conduct Scrap reviews
• Coordinate the management and review of any invoice, commercial and TAT related topics during a shop visit ensuring alignment with customer expectations
• Verify that maintenance data and documentation is accurate and compliant to customer specifications
• Perform timely in process assessment to ensure maintenance performed is compliant with customer requirements

Your profile

• Independent worker with proven ability to facilitate cross-functional teams
• Strong analytical and problem-solving skills
• Ability to deal with and decision making over material of multi-million CHF value
• Excellent written and verbal communication, presentation and facilitation skills
• Ability to think creatively and strategically, and to take a proactive goal-setting approach to continuous improvement
• Ability to effectively plan and oversee projects to ensure timely delivery
• Strong ability to interpret and comprehend engine technical documents
• Ability to properly manage highly sensitive and confidential information effectively.
• Must be able to assume high level responsibility and demonstrate sound judgement
• Knowledge of US airline business processes, operational policies and procedures preferred
• Strong understanding of the MRO or related Aviation business
• Knowledge of CFM56-7B Engine Maintenance
• Proficiency in English (business fluent)
• Suitable Master's degree or MBA required
• Required: at least 10 years in aviation, preferably in the US aviation industry
• Experience with engine maintenance, engineering or quality assurance function as well as cross-functional process knowledge

Your chance

• An attractive position in a global and dynamic company
• Competitive employment conditions
• Opportunity for professional and personal development