Salesforce Business Analyst (f/m/d) - Marketing Cloud

As a Salesforce Business Analyst (f/m/d) you will be part of the Salesforce Digital Transformation Section. You will support the automotive sales process by delivering success through customer business analysis and IT service implementation.

• Facilitating communication between the sales product owner and the digital team to ensure alignment in product and process designs, requirements, maintenance, operations, and new developments.
• Modeling automotive Sales/CRM processes, documenting current and future states to identify improvement opportunities and optimization.
• Developing and documenting functional design specifications for the systems and solutions required for the project.
• Maintaining effective communication with all stakeholders and reporting on the project's progress.
• Planning and providing user education and training on automotive processes or new systems.

• Bachelor of information technology degree/Business Administration or comparable qualification
• 3-4 year of experience in a similar role in the automotive industry
• Technical Skills: Strong background with Salesforce - Primarily with Marketing Cloud experience and Sales and Service Cloud as secondary skill
• In-depth knowledge of the automotive industry, including market trends, sales/CRM journey, supply chain processes is crucial for making informed recommendations.
• Strong analytical skills to assess complex problems, identify patterns, and make data-driven decisions.
• Effective presentation skills and communication with diverse stakeholders, from developers and product owners to business leaders.
• Skills for gathering, documenting, and managing requirements.
• Strong documentation skills and reports preparation
• Very good English language skills - German and Korean will be considered as a plus.

Nice to have:

• Experience with salesforce cloud, JIRA, UX/UI, Confluence
• IT affinity and technical understanding of databases, business intelligence tools, salesforce and interfaces

• Flexible working time and a hybrid working model.
• Work in an international team and versatile environment
• Varied tasks with exciting and challenging IT projects
• Function-specific, personal, and technology training
• Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing.
• Relocation support

Please send your application via email or find us on LinkedIn: Hyunday Autoever Europe GmbH.