YOUR TASKS
- Support the renewal process by sending notifications, preparing quotes, and tracking responses
- Communicate with customers via email and phone to confirm renewals and provide necessary information
- Identify and flag potential at-risk renewals to senior team members
- Source customer contact data and update CRM systems with renewal data and customer interactions
- Provide general administrative support for the renewals team
- Learn and adopt best practices for renewals and customer retention
- Meet or exceed quarterly and annual renewal goals
- Prepare activity and forecast reports as requested
- Manage escalations to successful outcomes for both customers and the company
YOUR PROFILE
- Up to 1 year of experience in inside sales, customer service, customer success, or renewals within a B2B software business
- Understand both direct and channel go-to-market sales and renewals
- Strong interpersonal skills and experience building strong internal and external relationships
- Excellent verbal and written communication, organizational and time management skills
- Ability to prioritize, multitask, and track multiple renewals efficiently
- Self-motivated and a self-starter; work on your own as well as in a team
- Experience and understanding of network monitoring or security, a plus
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over America and in Germany, and expect to be supported in your daily tasks, even though you will be thousands of miles away in your satellite position
- You are employed by Paessler, Inc. - our young subsidiary in the U.S. and you work remotely
- The parent company Paessler GmbH in Germany is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees.
INTERESTED?
Paessler, Inc. - subsidiary of Paessler AG
Your contact person for this great jobs is:
Celine Gallee
contacthr@paessler.com
And at the end, a very important note:
For us, diversity is more than just a word -- it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
