Here at Greentube Malta we're always on the lookout for the best talent out there and we're now looking for a German speaking Player Protection Analyst to join the team!
If you're passionate about Player Protection, analytical with a compassionate approach to customers - this could be the perfect role for you!
Sounds interesting? Apply now!
If you're passionate about Player Protection, analytical with a compassionate approach to customers - this could be the perfect role for you!
Sounds interesting? Apply now!
Your tasks
- Report account issues and/or system issues to Player Protection Team Leader.
- Respond enquiries and any referred customer communications in a timely manner.
- Assist with tasks for the German market and also in other jurisdictions such as Spain and Italy, when required.
- Assist Player Protection Team Leader with ad hoc tasks and reviews as required.
- When required complete and attend internal and external training, workshops and working groups.
- Keep up to date with the Safer Gambling policies and to be fully conversant with signposted information applicable to individual customers.
- Successfully identify players that require Safer Gambling interactions and ensure the player receives an effective interaction.
- Support the Customer Support, Fraud Operations and AML Teams in successfully resolving player queries and account assessments.
- Deal with emails both inbound and outbound.
- Follow and adhere to the standard processes and guidelines as set by the business including our policies and procedures.
- Record all customer contact and notes accurately into our CMs system and internal logs evaluate effectiveness of interactions.
- Build positive customer relationships through the use of personalised interactions.
- Meet Greentube and Customer Operations RMG standards, Player Protection KPI's and other service levels.
- Achieving a high level of productivity and efficiency in all responsible gaming tasks, including task related to our German, Spanish and Italian operations.
- Working on a shift basis.
Your profile
- Fluent in written and spoken English and German.
- Committed to protecting players at risk.
- Knowledge of or willingness to learn, and keep abreast of responsible gambling legislation and associated requirements relevant to our operators DE, ES and IT.
- Team player and self-starter who is able to work on their own initiative, with a positive attitude.
- Excellent communication manner.
- PC Literate, particularly with Word and Excel.
- Strong Research and analytical skills.
- A good practitioner of time management.
- Ability to present information clearly and make appropriate recommendations.
Our offer
- Private Health Insurance, including dental & eye check ups.
- 300 EUR Wellness/Working from Home Allowance.
- Allocated Personal Development budget per year (1,500 EUR).
- Hybrid setup - flexible work from home policy with 2-3 days per week working from the office.
- Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe).
- 2 big company events per year with smaller events and team building activities happening throughout the year.
- Weekly catering at the office.
- Free Fruit & Drinks at the office.
- Mental Health Counseling/Therapy Support.
- Online e-learning with iGaming specific topics and material.
About Greentube Malta
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience.
As Greentube's biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country's regulatory bodies have set benchmarks in the gaming industry.
Greentube Malta Limited
Birkirkara, Malta
www.greentube.com
Birkirkara, Malta
www.greentube.com
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