We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
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The Customer Support Engineering department is the key interface between our customers and the engine shop that deals with all technical aspects associated to an engine shop visit. It provides tailored solutions to meet customer needs and manages the fulfillment of all technical requirements from regulators, OEMs and customers.
You will lead the department both professionally and disciplinarily. This role ensures that service levels to internal and external customers are consistently met, as well as that staff is well-trained, equipped, and capable of meeting their role expectations. You will be the one setting technical standards, implementing new procedures and technologies, and continue building a customer centric organization.