IT Support Engineer (m/f/d)

DEHN is a leading, international family-owned electrical engineering company based in Neumarkt, Germany. With its comprehensive portfolio, DEHN addresses the megatrends of our time - from e-mobility and renewables to the protection of critical infrastructure. The company offers solutions and services for lightning and surge protection as well as safety equipment - fields in which, with more than 1,100 patents, DEHN is a leading innovator. The company's products protect people and buildings, systems and telecommunications technology, process industry, as well as photovoltaic systems and wind turbines.   With more than 2,500 employees worldwide, DEHN achieved revenue of around 470 million euros in the fiscal year 2023/2024. Alongside more than 110 years of experience, this constant growth is based on the highest quality standards and a consistent orientation towards customers and markets worldwide.   Operations goes international. Within our Coporate strategy GROW(ING) TOGETHER 2030 and in addition to our production sites in Germany, we are planning to set up another site in Romania (Approx. 1 hours drive from Bucharest, Target size: approx. 200 employees).     Become part of our powerful Corporate IT! Our international team consists of more than 70 colleagues who ensure that our IT infrastructure, as well as associated technologies and IT applications within the DEHNgroup, function stably and continue to develop.

• A degree or diploma in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT support or a similar role.
• Strong knowledge in troubleshooting and resolving IT system issues.
• Experience with Windows operating systems as well as common office applications.
• Excellent communication skills and customer orientation.
• Language skills: Proficiency in Romanian and English is required, German is highly advantageous.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to travel to the HQ in Germany for onboarding, trainings, team meetings, etc.

  Technical Skills:

• In-depth knowledge in installing, configuring, and maintaining IT hardware and software.
• Experience in managing Windows operating systems as well as common office application
• Basic Knowledge in network configuration and management.
• Proficiency in using and managing ticketing systems (e.g. Jira).
• Basic PowerShell skills are a plus.

  Soft Skills:

• Problem-Solving: Ability to identify issues quickly and develop effective solutions.
• Communication: Strong verbal and written communication skills to interact with team members and customers.
• Teamwork: Ability to work collaboratively with other IT teams and departments.
• Customer Service: A customer-oriented approach to provide the best support experience.
• Adaptability: Flexibility to adapt to new technologies and changing environments.
• Time Management: Efficiently manage time and prioritize tasks to meet deadlines.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in work.

 

• A dynamic, modern and international work environment that makes it a great place to work
• Highly motivated team is constantly on the lookout for new technologies and innovations to improve our services and satisfy our internal customers
• Promote open communication and collaboration to ensure that everyone can contribute their ideas to the success of the company
• Modern work environment offers flexible working hours and remote work options to promote a healthy work-life balance
• Varied and exciting activities in a strong team. 
• Intensive training and rapid integration. 
• Attractive remuneration and benefits. 
• Adding value with passion - we live our corporate values! 

 

We're looking forward to your application.