IT Support Specialist (all genders) Managed Services
Belgrad, RS und 2 weitere OrteLocations: Belgrade (Serbia), Novi Sad (Serbia), Tbilisi (Georgia)
We want you to become part of our growing Heartbeat Team in one of our Managed Service Hubs to make the world more digital and better together. Join us in creating a fresh modern IT Service experience for us and our clients!
Our Managed Service Hubs:
What awaits you
- You are familiar with monitoring, incident management (and operational problem management).
- You are the first point of contact for symptom reports and incidents from your customers.
- The first level team prequalifies and filters the IT incidents in the ITSM tool (ServiceNow e.g.) and you are responsible for ensuring that the incidents are resolved and properly documented according to the defined procedures.
- You actively take part in building up your team's knowledge and drive the evolution of our managed services.
- We work in a 3-shift system (early, late, night) and offer very attractive compensation.
- Analyzing and solving incidents (user & monitoring) using tools like Grafana, Prometheus, Kibana, Dynatrace and AWS monitoring.
- Creating and analyzing problem tickets including analyzing the code, where possible (Java, Spring), SQL queries, views and functions.
- Optimizing the existing SQL queries.
- Working with various AWS resources.
- Changes on Kubernetes cluster (restarts, rollbacks, secrets, configurations).
- Adjusting and implementing monitors.
- Extending the existing documentation.
- Running CI/CD pipelines.
What we expect from you
- Personal background: We need active problem solvers who fall in love with our client's IT & cloud environments. You may have a qualification as application administrator or site reliability engineer, IT system administrator or a comparable qualification. You may have initial professional experience as helpdesk employee. If this is your first job in general or within IT - we need your enthusiasm and love for IT.
- Expertise: You convince with your good knowledge of general IT problem solving, SQL, Windows, Linux and the handling of ServiceNow as well as knowledge of IaC, containers, application administration and management and backup administration.
- IT Service Management: You have initial experience in IT service management.
- Ticketing: Ticket processing concerning quality, quantity, and SLA adherence.
- IT processes: Knowledge of IT processes and standard service management systems (ticket system: ServiceNow, Jira)
- Mindset: You are solution and service oriented, reliable, responsible for actions and enjoy teamwork.
- Let's talk: You are proficient in written and spoken English - excellent (and possibly German)? So you'll fit right in at Exxeta!
Why Exxeta
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Engaging and diverse responsibilities in an innovative and technologically advanced environment. -
A collaborative work environment with flat hierarchies. -
Individual development opportunities and further training programs. -
Attractive compensation package including shift bonuses. -
Excellent development opportunities in the Managed Services division of Exxeta.
We strongly encourage you to apply even if you think you do not meet all the requirements.
