IT HelpDesk Engineer (WorkingStudent)

This is US
Our ambition is to be the leading European provider of Enterprise Service Management Software!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of over 600 professionals spread across Europe!

We deeply care about our people and the work we do. Our culture is built on our strong values, and customer success is our top priority. Start your personal development journey with us, no matter if it is about personal or professional growth, we want you to reach your full potential through personalized goals and a life that you love. 
We want to do the right things - and do them right!

Remote work is an essential part of everyday life, though we also deeply value the magic that happens when we all come together. Do you want to be part of building the European leader in service management software, and work in a culture that inspires you to grow? At Matrix42, you can!

As an IT Help Desk Support at Matrix42, you will be the first point of contact for our collagues experiencing technical issues. You will provide technical assistance, troubleshoot problems, and ensure that all users receive prompt and professional support. This is an ideal role for a student or junior professional looking to gain hands-on experience in IT while developing problem-solving and customer service skills:

• You will diagnose and resolve basic hardware and software issues (e.g., login issues, network connectivity, application malfunctions). 
• Assist users with password resets, account creation, and general IT queries. 
• Escalate unresolved issues to senior IT staff or specialized departments when necessary. 
• Identify, research, and resolve technical problems by guiding users through step-by-step solutions. 
• Assist with network troubleshooting, including Wi-Fi connectivity, VPN access, and printer configuration.
• Order and monitor IT equipment such as desktop computers, laptops, printers, and mobile devices. 
• Perform basic software installations and updates. 
• Log all support requests in the IT helpdesk system, ensuring accurate documentation of issues, steps taken, and resolution times. 
• Prepare reports on frequent problems and patterns to help improve IT services. 
• Maintain an inventory of IT equipment and track issues for future reference. 
• Assist with the onboarding process by setting up user accounts, explaining IT policies, and providing basic training on company systems and software.

This is a hybrid role, 3 days per week in the office, part-time 20h/week, on a determined period for 1 year contract with the possibility to extend to a permanent one.

MUST HAVE:

• Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, etc.).
• Familiarity with networking concepts (IP, Wi-Fi, VPN) and basic troubleshooting procedures.
• Strong communication skills; able to explain technical issues to non-technical users clearly.
• Excellent problem-solving abilities, with a proactive and patient approach to finding solutions.
• Organizational skills to handle multiple support requests efficiently.

NICE TO HAVE:

• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Basic knowledge of scripting (e.g., PowerShell, Bash) or automation tools.

We could mention the private medical subscription benefit, 25 days off and the flexible working hours. But to us, these are standard. Here are some of our standout benefits:

• Work from Home Allowance:  proportionally paid relating to home office days taken
• Learning & Development: Up to 6 days off for personal or professional development.
• Social Day: Dedicate a day to community service.
• Flexible Benefits: Access to Benefit Online with a monthly budget for various perks like meal tickets, cultural vouchers, and more.

And many more... ask us about it!

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Irina Neculae.

We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.