Our Mission
limango is the Online Shop for families - We wow our customers every day with a fantastic range of brands at very attractive prices. Based in Munich, our 300 employees share a passion for families. We do everything we can to understand their needs and fulfil their wishes. limango has everything families need: Fashion for Babies, Kids, Women and Men as well as Homeware, Toys, Cosmetics and Family holidays. At limango you'll find both classic brands and upcoming brands from across Europe. Founded in 2007 and a member of the Otto Group since 2009 limango now has over 22 million members across Germany, Austria, the Netherlands and Poland and sells over 40 000 products daily to German customers alone. We want to continue to grow and win the trust of all mums in Europe. To help us achieve this, we're looking for motivated, talented individuals to work with us and be a part of something big.
Your Job
- You are responsible for successfully establishing the new "Second Hand" (C2C) business model at limango.
- You will manage customer retention on both the buyer and seller side.
- You are responsible for quality assurance processes and the seamless flow of sales and shipping processes.
- In your role as "Head of Second Hand Business", you will work closely at the interfaces between CRM, marketing, sales, IT and customer service.
- You help to build a team and necessary processes to successfully operate this business model.
- You independently take responsibility for topics that are necessary for the success of this business model.
- Strategic orientation is just as much a part of your responsibility as operational steering.
Your Profile
- You have at least 5 years of experience in the e-commerce industry preffered in customer relationship management.
- You have an entrepreneurial mindset and are not afraid to take a hands-on approach
- You have strong communication skills in both German and English.
- You know the German and international e-commerce market and already have some experience (private or professional) in the second-hand sector.
- Deadlines don't stress you due to your excellent time management and organizational skills
- You have an eye for details and enjoy improving processes.
- You have experience in building and developing a team.
Our Offer
- With us you will find an open and team-orientated working atmosphere
- Plenty of breathing space for independent work with lots of creative freedom in a dynamic company.
- A great office in the center of Munich.
- A wide range of learning and development opportunities including language courses, master plan and much more for a steep learning curve.
- We subsidise your MVG ticket.
- We offer you a good balance of home office and working in the office.
We look forward to your application!
We look forward to receiving your complete application, including a letter of motivation, references/ certificates, salary expectations and your earliest possible start date.
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