Welcome to Vorwerk - as a Head of Sales Management (f/d/m)
At Vorwerk, it's not just about creating innovative and high-quality products, but also about looking to the future with tradition and vision. Since our founding in 1883 in Wuppertal - Germany, we have grown into a global group present in over 60 countries, with an annual turnover of more than 3 billion euros. As a successful direct sales company with fascinating, well-known brands, we offer our employees a creative and cooperative working environment and social protection in every stage of life.
We are proud to announce our implementation in Belgium, therefore we are looking we are seeking a highly organized and experienced Head of Sales Management (f/d/m) to lead and supervise our sales administration, order entry, and commissioning activities. The ideal candidate will ensure continuous process efficiency and data accuracy across these operations.
We are a dynamic and internationally successful group. We offer our employees a creative and cooperative working environment and social protection in every stage of life. We promote the compatibility of family life and professional career, with a wide range of benefits that are listed below.
More @vorwerk.com
We are proud to announce our implementation in Belgium, therefore we are looking we are seeking a highly organized and experienced Head of Sales Management (f/d/m) to lead and supervise our sales administration, order entry, and commissioning activities. The ideal candidate will ensure continuous process efficiency and data accuracy across these operations.
We are a dynamic and internationally successful group. We offer our employees a creative and cooperative working environment and social protection in every stage of life. We promote the compatibility of family life and professional career, with a wide range of benefits that are listed below.
More @vorwerk.com
Responsibilities
- Manage and supervise all sales administration and commissioning activities, overseeing a small team of technicians and employees
- Plan and organize activities, including the integration and training of new employees, while proposing and implementing procedural improvements for continuous process efficiency from order entry to commissions and sales force administration
- Ensure compliance with all procedures, maintaining data coherence and accuracy, and addressing anomalies with management. Oversee the proper functioning of the commissioning tool, if applicable
- Lead a small team focused on order entry, sales force administration, commissions, and contact center operations, ensuring the tactical implementation of a mid-term action plan
- Manage internal relations with sales forces, marketing, and finance teams, and implement the contact center action plan to ensure optimal customer satisfaction within budget
- Supervise the scheduling, task distribution, and organization of the contact center structure, both internally and with external providers
Requirements
- 5 years minimum experience in the field of sales management including 3-5 years in a first-line management role
- Demonstrated conceptual and technical understanding of complex customer service procedures and methods
- Strong understanding of the Vorwerk's business and products
- General knowledge of the department's impact on the broader organization
- Excellent skills in coordination, organization, and communication
- Ability to motivate and influence team members
- Bachelor, Master, PhD in Business Administration or other related fields is considered a plus in addition to your practical work experience
- Proficient in Dutch, English, and French, both spoken and written
Benefits
- Exciting challenges and career prospects in an agile environment
- Flexible working framework with flexitime, flexi-time days and 25 days of holiday
- Mobile working with defined remote work options
- Shared success, lots of fun and lifelong learning
- Benefits of a family-owned company, including employee discounts, training support and others individual benefits
Contact
Vorwerk Benelux
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