Head of Platform Services (f/m/d) - Customer Experience Germany
Hamburg, DE und 4 weitere OrteIpsos
As a subsidiary of Ipsos S.A., we are one of the world's leading market and opinion research companies. We are passionate market researchers and consultants. Understanding markets and consumers better every day - and thus enabling our clients to make better decisions every day - that's what inspires us!
As the #1 most innovative market research company, we promote a strong culture of collaboration and leadership - with employees who not only want to understand the world of today, but also to shape the future together with our clients.
In the area of customer experience (CX), we work as a partner to leading international companies to generate real added value through better customer experience. Because we know that excellent customer experience is one of the key drivers of long-term success in the market.
Our aim is to be a game changer. From state-of-the-art research to the management of technology platforms: Not only to measure and analyze CX, but to take it to a new level together with our clients.
We are looking for a Head of Platform Services (f/m/d) to strengthen our Customer Experience team in Germany.
As the #1 most innovative market research company, we promote a strong culture of collaboration and leadership - with employees who not only want to understand the world of today, but also to shape the future together with our clients.
In the area of customer experience (CX), we work as a partner to leading international companies to generate real added value through better customer experience. Because we know that excellent customer experience is one of the key drivers of long-term success in the market.
Our aim is to be a game changer. From state-of-the-art research to the management of technology platforms: Not only to measure and analyze CX, but to take it to a new level together with our clients.
We are looking for a Head of Platform Services (f/m/d) to strengthen our Customer Experience team in Germany.
Your tasks
- Be the expert on Experience Management (XM) Platforms and related solutions (e.g. Qualtrics, Medallia)
- Lead a team of Solution architects and CX/EX scientists
- Serve as main point of contact for clients during implementation and manage the project to completion
- Design and document functional and technical requirements and help scope projects by understanding timelines and work
- Agile project management in the implementation of SaaS platforms.
- Ideally knowledge of the implementation of cloud-based CRM systems
- Solve complex technical implementations both independently and in a team environment
- Train and teach clients and employees on specific and new aspects of Experience Management (XM) Platforms
- Focus on business development with existing and new clients
Requirements
- Several years of experience in Software as a Service (Saas) company
- Proficient with HTML/CSS and Javascript
- Experience configuring SaaS software solutions or conducting technical trainings
- Superb communicator and problem-solver
- Trusted advisor with consulting qualities
- Team player and leader with motivational skills
- Strong customer focus and high quality standards
- High level of initiative and negotiating skills
- Assertiveness, organizational talent and flexibility
- Business fluent in German and English
What we offer
We offer you the opportunity to work in an attractive, international environment in an interesting growth market in an advisory and executive capacity and to develop yourself further.
You can expect a highly motivated and ambitious team, flat hierarchies and much more, such as
You can expect a highly motivated and ambitious team, flat hierarchies and much more, such as
- Flexible working hours
- Mobile working
- Wide range of international online training courses
- Ipsos corporate benefits for our employees
- 30 vacation days and the option to buy additional vacation days
- Company bike
- Subsidy for the Deutschlandticket
Contact us!
We look forward to receiving your application documents (CV, certificates and a short covering letter), stating your earliest possible starting date and salary expectations.
