German Speaking Travel Experience Advisor for Airbnb (Relocation assistance)

*Please note that this opportunity is available only for candidates currently located Anywhere in Bulgaria.

**If you are based outside of the country, we provide relocation assistance to help you join our team in Sofia. 

Our location: Bulgaria's affordable lifestyle offers a sea of ??opportunities!

Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts can often be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its employees, such as top location, personal gym, relaxation and gaming areas.

We are looking for an enthusiastic  German Speaking Travel Experience Advisor for Airbnb  to join our  NEW Team and Work From Anywhere in Bulgaria.

Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community
• Be the first point of contact to handle and resolve customer complaints/queries
• Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels
• Demonstrate ownership of user queries until resolution
• Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters
• Investigate, identify, and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer queries
• Research information and troubleshoot problems using available resources
• Recognize product and process issues that impact our community and submit reports and feedback 
• Maintain accuracy and security of customer information on Airbnb systems

Requirements:

• Fluent in  German  (written and spoken) and have a good knowledge of English language
• Patience, empathy, and an ability to demonstrate confidence when imparting information
• Ability to positively communicate difficult messages
• Previous experience in hospitality/call center will be considered an advantage
• Ability to work in a fast-changing environment
• Investigative skills with strong communication and interpersonal skills
• Work proactively and independently to meet targets and goals

We offer:

• Work from anywhere ONLY in Bulgaria
• Financial support during relocation (eg: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Apply today and let's start this journey together!

About us:  TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.