Want your story to be part of our story?
When children take charming schleich® figures and playsets into their hands, they embark on adventures into wonderful fantasy worlds. Every dinosaur, every elephant, and every fairy is the beginning of an exciting new story. Our vision: Shaping storytellers for life. And your story starts right here.
Let's be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich - and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let's take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.
Let's be inspired together by the joy of storytelling, while also continuing to tell the story of Schleich - and its journey from traditional toy manufacturer to a globally loved brand. Be part of our amazing transformation story.
We will support you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Let's take on and master all the challenges that lie in store for us. Take the opportunity to grow with us and achieve something tangible.
Working at Schleich. Make your mark.
The following adventures await you at Schleich:
To ensure Consumer Service administration handling consumer complaints.
The position is reporting functionally to the Consumer Service Specialist, linking to the Quality team in HQ.
Role description and core tasks:
- Processing all kinds of consumer complaints(feedback, product suggestions, complaints, criticism) in Zendesk ticket system
- Handling quality notifications, customer orders and spare parts deliveries
- Monitoring content of consumer complaints
- Processing consumer enquiries by telephone
- Monitoring of consumer orders
- Handling consumer request mailings
Your story so far:
Professional knowledge and experience:
- Business management training and at least 1 year work experience in a similar position.
- Very good communication skills in English and German (language level C1)
- Good knowledge of MS Office, SAP
- Result-orientation
- Strong customer as well as consumer-oriented thinking
- Positive communication
- Understanding and identification with families, children behavior
- You are a team worker and communicate actively.
No kingdoms nor mountains of gold, but many other rewards:
- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
- Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
- Appetizing! We offer a meal allowance of 82.60 CKR per working day.
- You can also enjoy great discounts on our schleich® products - a great bonus for kids and adults alike.
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.
Would you like to play a part in our story?
We look forward to receiving your online application. It's speedy, simple, and secure - your personal data is safe with us. Your CV/resume is all we need.
Got questions about what the role involves? Want to check the status of your application? Lapo will be glad to assist you further: lapo.pastacaldi@schleich-s.com
Got questions about what the role involves? Want to check the status of your application? Lapo will be glad to assist you further: lapo.pastacaldi@schleich-s.com
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