Your tasks
- Analyze, capture, and document business requirements related to digital automation, workflow orchestration, and data-driven decision-making
- Define and refine rule-building processes and customer interaction methodologies to optimize automation efficiency
- Work closely with developers, data engineers, and product owners to ensure seamless integration and processing of customer data
- Facilitate workshops and meetings with stakeholders to gather and refine requirements for AI-driven automation solutions
- Evaluate existing digital automation solutions and recommend improvements or enhancements
- Support the testing and validation of implemented solutions to ensure quality and alignment with business needs
- Act as a bridge between business units and technical teams to foster efficient communication and solution development
Your profile
- A medium level of experience as a Business Analyst, Requirements Engineer, or a similar role in digital automation, customer engagement, or data-driven environments
- Strong analytical and problem-solving skills with a solution-oriented mindset
- Experience in workflow automation, AI-driven engagement solutions, and customer journey optimization
- Customer-centric approach to designing and refining digital automation solutions
- Ability to adapt and remain flexible in a fast-changing digital environment
- Experience in working with Agile methodologies (Scrum, Kanban) is a plus
- Strong communication skills, both written and verbal, to effectively engage stakeholders
- Familiarity with tools such as JIRA, Confluence, BPMN, UML, or similar is a must
Our offer
- Flexible working hours, hybrid work model, and a healthy work-life balance culture
- Training budget to support your personal and professional growth
- Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
- Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
- On-site fitness room, MyClubs app points, along with fun sport- and company events
- A wide range of local employee discounts, offers, and healthcare benefits
- We are proud to offer a competitive base salary range of 58.000 - 61.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience
About Greentube
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com
