Introduction & Description
FLOCERT is a leading global certification body. Besides providing sole certification to Fairtrade, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.
Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.
With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.
For more information, please explore further on our website: www.flocert.net
Your responsibilities
- Proactively manage a set of stakeholder accounts and develop trusted relationships across hierarchy levels
- Retain, grow and diversify the value delivered to our stakeholders and their customers
- Prepare customized service offers: Scope new customer inquiries, draft project outlines, including deliverables, timelines, and price quote
- Collaborate cross-departmentally and cross-organizationally to design, develop, and constantly improve solutions required to drive business outcomes for our stakeholders, working across internal teams
- Follow-up on account management processes to close deals and, jointly with other internal teams, to ensure projects are delivered on time, of quality and on budget.
- Support the optimisation of the strategic direction, structure and workflows of account management
- Facilitate stakeholder and customer workshops, business meetings and presentations
Your qualifications, experience and skills
- University education in the fields of business, economics, marketing, communication, sales or related field
- 3+ years of related professional work experience in a customer-facing role, preferably in a complex global multi-stakeholder B2B environment or a fast-paced and performance-oriented environment
- Fluency in English, both verbal and written. Fluency in German, Spanish and/or French is an asset
- Work experience in international trade, certification/verification bodies, NGOs, or sustainability is desirable
- Excellent interpersonal and organisational skills, ability to work independently and collaboratively in a team
- Strong cross-functional project management skills and familiarity with different project management techniques
- Strong dedication towards customer service, customer experience, excellent communication skills, ability to negotiate and persuade
- Great team player with positive and pro-active attitude, creative thinking, analytical skills, and problem-solving aptitude
- Quick learner, passion for innovation, ability to identify customer needs, and ready to explore multiple areas at the frontiers of sustainability
- Familiarity with CSR, ESG, carbon credits, living income, and living wage topics is an advantage
- Attentiveness to detail, ability to think critically, and a reputation for taking initiative, setting goals, and getting things done
- Very good command of MS Office, experience with project management and/or customer relationship management tools
- Motivation for Fairtrade
What we offer
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Remote work & flexible working hours
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow
How to apply
Click on the lower button "APPLY NOW!" and submit your application documents in English.
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email.
FLOCERT GmbH | Bonner Talweg 177 | 53129 Bonn | Regina Jatzke (HR Manager - Recruiting & Employer Branding)
If you have questions, please contact us by phone: +49 228 2493-278 or eMail: recruitment@flocert.net
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email.
FLOCERT GmbH | Bonner Talweg 177 | 53129 Bonn | Regina Jatzke (HR Manager - Recruiting & Employer Branding)
If you have questions, please contact us by phone: +49 228 2493-278 or eMail: recruitment@flocert.net
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