We are looking for an Application Support Specialist to join our team in Brno, Czech Republic, with the flexibility of home office work. This role is crucial in providing top-tier technical support to our customers and partners by contributing to our global support operations.
YOUR TASKS
- Deliver 1st, 2nd and 3rd level technical support, addressing escalated issues from Sales Support to our international customer base in English.
- Work closely with our global technical support teams, ensuring seamless communication and knowledge sharing across regions.
- Provide expert technical consultation through various channels, including ticket systems, chat, phone, and remote online sessions, specifically focusing on Paessler's software solutions for trial users, customers, and partners.
- Perform in-depth error analysis using log files, screenshots, and snapshots, collaborating with our development teams to resolve complex issues.
- Engage in the feature request process, participate in focus topics, and contribute to company-wide strategic projects and initiatives.
- Support the further development of our software products by working closely with colleagues from development and product management.
YOUR PROFILE
- Strong background in network, IT or system administration. Proficient with key network protocols, particularly those relevant to monitoring, such as SNMP, SSH, and WMI
- Demonstrated ability to approach network connectivity issues with an investigative mindset and offer effective solutions
- Strong customer orientation with the ability to adapt and respond to various customer needs and personalities incl. de-escalation skills
- Experience working in a dynamic, virtual team environment, with excellent communication, knowledge sharing and collaboration skills
- Willingness to work in a three-shift system, including weekends, to ensure 24/7 support operations
- Fluent in English; proficiency in additional languages is advantageous
- Must reside in the Czech Republic; EU citizens are encouraged to apply, provided they meet residency requirements
FACTS FOR YOU
- Flexible working hours and a family-friendly environment
- Permanent working contract
- You can work from our office in Brno, completely from home or something in between. It´s your choice.
- 25 days of vacation and sick days
- Meal vouchers
- Team building events
- Wide range of further training and personal development opportunities
- Time to deal with innovative topics and technologies
- A structured onboarding phase with support from experienced colleagues
- Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees
INTERESTED?
Make it easy for yourself and use the application button below.
Your contact person for this great jobs is:
Nicole Wege
contacthr@paessler.com
And at the end, a very important note:
For us, diversity is more than just a word -- it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
Your contact person for this great jobs is:
Nicole Wege
contacthr@paessler.com
And at the end, a very important note:
For us, diversity is more than just a word -- it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
